Refund policy

Newly Me is committed to making sure that the product you purchased is the best product for you.

With proof of purchase, we will accept non-sale items in unused condition, with unopened and undamaged packaging, and original tags or labels in tacked for a full refund within 14 days of purchase

For safety, health, and hygienic reasons, some products are final sale and cannot be returned. These products include, but are not limited to:

•Breast pumps & accessories
• Mattress waterproofing covers and sheets
• Highchairs
• Pacifiers
• Teethers
• Feeding sets
• Skin care, hair care, oral care, and hygiene products
• Bath tubs
• Potties & training pants
• Underwear & swim diapers
• Gift Cards
• Clearance items
• Any products that have been assembled
• Bottle warmers
• Food warmers

If an item is deemed not re-saleable, or is outside of our return policy, a refund will not be issued. In the case of an exception being made, outside of our return policy, a restocking fee may be deducted from the refund amount.

Any items purchased online must be shipped back to our Warehouse. Any shipping fees paid by the customer when sending the order out are non-refundable. Any shipping fees required for shipping the return back to the store are solely the customer's responsibility.

Refunds are issued once an item has been received, inspected, and approved at our store location. If an item is deemed not valid for a return, the customer will be notified and the item will be held for up to 7 days. The customer may choose to take the item back or leave it with the store to dispose of. If the customer chooses to take the item back, any shipping fees required for shipping the items back to the customer are solely the customer's responsibility.

7. Damaged or Defective Items: • If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving the product to arrange for a return or replacement. We may require photographic evidence of the damage.

8. Customer Service: • If you have any questions or concerns regarding your return, please contact our customer service team at newlymebabyboutique@gmail.com We are here to assist you.

9. Changes to the Return Policy: • We reserve the right to make changes to our return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the change.

By placing an order with Newly Me, you agree to abide by this return policy. We appreciate your business and strive to provide you with the best shopping experience possible. Newly Me 3235 Glenrosa Road West Kelowna BC Canada V4T 1V8 newlymebabyboutique@gmail.com                                                                                                               www.newlyme.ca

Any claims for manufacturer defects must be submitted in writing to orders@newlyme.ca. Any manufacturing defects must be reported within 48 hours of receiving the order. We require the following information for all defects:

 

• Item and defect description
• Photos of the item and photos of the defect
• A copy of the original receipt or gift receipt
• Model number if applicable
• Manufacture date if applicable